by cygnusaa on Mon Feb 26, 2007 6:11 am
i use directv and i am extremely happy with it. customer service is excellent (contrary to what i have read), the equipment works great (although we cant noodle with it but i can live with that), the installer that i got was completely professional and i havent seen any issues with price or cost.
i did switch to cable for 2 months last year to see if cablevision (which provides the "optimum" product) has cleaned up their act and i was sorry i did. they great thing is when i called back directv i got customer retention and this is what i wound up with:
hd box
new dish with triple lnb (necessary for hd)
reg box for sd in another room
total choice package (mid one) at $41.99 (for a year), hbo for $12 (free for a year), hd package free for a year, direct ticket $250 (i think, i was already subscriber), and they threw in the hd add-on for direct ticket for free....
i paid nothing for this, nor did i have to beg and plead, the tech showed up on-time, took old crap down, installed new dish professionally (i have roof access and was pleased to see how solidly it was attached), did the usual set up and cleaned up after himself.
i was blown away
for comparison, when i moved here, the cable guy dragged a dusty, dirty used box out of his beat up mini-van from a pile of junk on the floor, scrounged for a power cable, manual and batteries. slapped the box on top of my entertainment center and did his thing...i was going to refuse the install but who has the time...that event alone sealed it for me, i knew they hadnt changed but i figured id give it a shot...
the installer said i must use component cables for better picture rather than the DVI (!!!) port to my HD-LCD. lol anyway, the box and remote were so slow when surfing that it drove me out of my mind, im talking like 5 seconds between channels (yes everything appeared to be functioning as intended, a call to customer service resulted in "well hey thats how it works", the picture quality in HD was great of course but SD was terrible.....say what you will, but SD picture quality on directv is pretty good comparatively...to make a long story short i was happy to shit-can cablevision (especially since they double billed me for the next 4 months, 2 of which i was no longer a customer for tv)....
i do use cablevision for their optimum online cable broadband....i wont part with that as it is wicked fast and 100% reliable....
so for my two peanuts...im happy with directv overall..i would give them a solid 8 out of 10...
only complaints would be the inability to incorporate their equipment into my setup (xlobby wise) and the fact that their hd-tivo devices are very expensive ( and couldnt take stuff off their drive anyway)
hope this helps
cyg